Thank you for shopping at JMC Drums. Below you will find our Shipping Policy terms and conditions.

Domestic Shipping Policy

We ship within the continental United States, Alaska, and Hawaii.

Shipment Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur. Due to Covid-19, the United States Postal Service is experiencing high volume and delays. Delivery within 3–4 days is not guaranteed.

Shipment confirmation & Order tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at jared@jmcdrums.com with your name and order number, and we will look into it for you.

Customs, Duties and Taxes

JMC Drums is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

JMC Drums is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Currently, we do not offer international shipping, but we hope to add this option in the future.

Delivery Policy for Downloadable Digital Products

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an email from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased.

If you receive an e-mail from us with instructions to complete your download, the receipt by you of the email will constitute delivery by us to you of the item(s) you purchased.

In case you are unable to download the item(s) you purchase or you do not receive an email from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded, and delivered to you.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.